{"id":2785,"date":"2024-03-31T08:18:28","date_gmt":"2024-03-31T08:18:28","guid":{"rendered":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/?page_id=2785"},"modified":"2026-10-14T13:32:57","modified_gmt":"2026-10-14T13:32:57","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2785\" class=\"elementor elementor-2785\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45ad941 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45ad941\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffdbe51\" data-id=\"ffdbe51\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d7603c elementor-widget elementor-widget-text-editor\" data-id=\"5d7603c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"\" data-start=\"253\" data-end=\"274\"><strong data-start=\"257\" data-end=\"274\">REFUND POLICY<\/strong><\/h3><p class=\"\" data-start=\"276\" data-end=\"709\">At <strong data-start=\"279\" data-end=\"298\">Shades of Pearl<\/strong>, customer satisfaction is our top priority. While we do not offer monetary refunds on regular purchases (except under special circumstances such as lost shipments), we are committed to delivering premium-quality products and transparent service. Each item is described and photographed with great care to ensure accuracy. We encourage customers to review all product details thoroughly before placing an order.<\/p><p class=\"\" data-start=\"711\" data-end=\"913\"><strong data-start=\"711\" data-end=\"766\">In the rare event that a package is lost in transit<\/strong>, a full refund will be issued. For any other concerns, our customer support team is available to assist and ensure a seamless shopping experience.<\/p><hr class=\"\" data-start=\"915\" data-end=\"918\" \/><h3 class=\"\" data-start=\"920\" data-end=\"947\"><strong data-start=\"924\" data-end=\"947\">RETURNS &amp; EXCHANGES<\/strong><\/h3><p class=\"\" data-start=\"949\" data-end=\"1101\">We offer a <strong data-start=\"960\" data-end=\"1000\">10\u201315 day return and exchange policy<\/strong> from the date of delivery, valid only for items that are damaged, defective, or incorrectly shipped.<\/p><p class=\"\" data-start=\"1103\" data-end=\"1383\">Please note: Our jewellery is handcrafted by skilled artisans, which means each piece is unique. Natural variations in stones or pearls, as well as slight differences in color or design due to screen resolution or the handmade process, do <strong data-start=\"1342\" data-end=\"1349\">not<\/strong> qualify for returns or exchanges.<\/p><h4 class=\"\" data-start=\"1385\" data-end=\"1462\"><strong data-start=\"1390\" data-end=\"1462\">Returns and Exchanges are accepted only in the following situations:<\/strong><\/h4><ul data-start=\"1464\" data-end=\"1544\"><li class=\"\" data-start=\"1464\" data-end=\"1518\"><p class=\"\" data-start=\"1466\" data-end=\"1518\">Item received is damaged or broken during shipping<\/p><\/li><li class=\"\" data-start=\"1519\" data-end=\"1544\"><p class=\"\" data-start=\"1521\" data-end=\"1544\">Incorrect item received<\/p><\/li><\/ul><p class=\"\" data-start=\"1546\" data-end=\"1571\"><strong data-start=\"1546\" data-end=\"1571\">Important Conditions:<\/strong><\/p><ul data-start=\"1572\" data-end=\"1791\"><li class=\"\" data-start=\"1572\" data-end=\"1648\"><p class=\"\" data-start=\"1574\" data-end=\"1648\">Items must be returned in their original packaging and unworn condition.<\/p><\/li><li class=\"\" data-start=\"1649\" data-end=\"1791\"><p class=\"\" data-start=\"1651\" data-end=\"1791\">Customized items, sale\/discounted purchases, and products bought via store credit or gift cards are <strong data-start=\"1751\" data-end=\"1767\">not eligible<\/strong> for return or exchange.<\/p><\/li><\/ul><hr class=\"\" data-start=\"1793\" data-end=\"1796\" \/><h3 class=\"\" data-start=\"1798\" data-end=\"1829\"><strong data-start=\"1802\" data-end=\"1829\">Return\/Exchange Process<\/strong><\/h3><ol data-start=\"1831\" data-end=\"2106\"><li class=\"\" data-start=\"1831\" data-end=\"1956\"><p class=\"\" data-start=\"1834\" data-end=\"1956\"><strong data-start=\"1834\" data-end=\"1849\">Email us at<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1850\" data-end=\"1911\">contact@localhost<\/a> <strong data-start=\"1912\" data-end=\"1929\">within 3 days<\/strong> of receiving your order.<\/p><\/li><li class=\"\" data-start=\"1957\" data-end=\"2015\"><p class=\"\" data-start=\"1960\" data-end=\"2015\">Attach clear photos of the damaged or incorrect item.<\/p><\/li><li class=\"\" data-start=\"2016\" data-end=\"2106\"><p class=\"\" data-start=\"2019\" data-end=\"2106\">Once approved by our Quality Control team, we will schedule a pickup from your address.<\/p><\/li><\/ol><blockquote data-start=\"2108\" data-end=\"2503\"><p>After we receive the item in good condition, we will dispatch a replacement. The replacement product will be delivered within 10-15 days from the dispatch date. If the item is out of stock, a store credit will be issued, valid for 45 days.<\/p><p>If a refund has been approved, the payment will be returned within 5\u201310 days. The refunded amount will be credited to your account within 10-15 days, depending on your bank or payment provider.<\/p><\/blockquote><p class=\"\" data-start=\"2505\" data-end=\"2599\"><strong data-start=\"2505\" data-end=\"2514\">Note:<\/strong> Returns and exchanges will not be accepted after <strong data-start=\"2564\" data-end=\"2575\">15 days<\/strong> from the delivery date.<\/p><hr class=\"\" data-start=\"2601\" data-end=\"2604\" \/><h3 class=\"\" data-start=\"2606\" data-end=\"2653\"><strong data-start=\"2610\" data-end=\"2653\">We do not accept returns\/exchanges for:<\/strong><\/h3><ul data-start=\"2655\" data-end=\"2998\"><li class=\"\" data-start=\"2655\" data-end=\"2684\"><p class=\"\" data-start=\"2657\" data-end=\"2684\">Sale or promotional items<\/p><\/li><li class=\"\" data-start=\"2685\" data-end=\"2706\"><p class=\"\" data-start=\"2687\" data-end=\"2706\">Customized orders<\/p><\/li><li class=\"\" data-start=\"2707\" data-end=\"2742\"><p class=\"\" data-start=\"2709\" data-end=\"2742\">Used, worn, or damaged products<\/p><\/li><li class=\"\" data-start=\"2743\" data-end=\"2814\"><p class=\"\" data-start=\"2745\" data-end=\"2814\">Color\/design variations due to device display or handcrafted nature<\/p><\/li><li class=\"\" data-start=\"2815\" data-end=\"2864\"><p class=\"\" data-start=\"2817\" data-end=\"2864\">Orders with incorrect or incomplete addresses<\/p><\/li><li class=\"\" data-start=\"2865\" data-end=\"2930\"><p class=\"\" data-start=\"2867\" data-end=\"2930\">Orders refused at delivery or where delivery fails repeatedly<\/p><\/li><li class=\"\" data-start=\"2931\" data-end=\"2998\"><p class=\"\" data-start=\"2933\" data-end=\"2998\">Size issues (please review size charts carefully before ordering)<\/p><\/li><\/ul><hr class=\"\" data-start=\"3000\" data-end=\"3003\" \/><h3 class=\"\" data-start=\"3005\" data-end=\"3020\"><strong data-start=\"3009\" data-end=\"3020\">REPAIRS<\/strong><\/h3><p class=\"\" data-start=\"3022\" data-end=\"3056\">Need a repair? We\u2019re here to help.<\/p><p class=\"\" data-start=\"3058\" data-end=\"3077\"><strong data-start=\"3058\" data-end=\"3077\">Contact us via:<\/strong><\/p><ul data-start=\"3078\" data-end=\"3251\"><li class=\"\" data-start=\"3078\" data-end=\"3152\"><p class=\"\" data-start=\"3080\" data-end=\"3152\">Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3087\" data-end=\"3150\">customer@localhost<\/a><\/p><\/li><li class=\"\" data-start=\"3153\" data-end=\"3182\"><p class=\"\" data-start=\"3155\" data-end=\"3182\">WhatsApp: +91 99717 79469<\/p><\/li><li class=\"\" data-start=\"3183\" data-end=\"3251\"><p class=\"\" data-start=\"3185\" data-end=\"3251\">Instagram: <a class=\"\" href=\"https:\/\/instagram.com\/shadesofpearls\" target=\"_new\" rel=\"noopener\" data-start=\"3196\" data-end=\"3251\">@shadesofpearls<\/a><\/p><\/li><\/ul><p class=\"\" data-start=\"3253\" data-end=\"3415\">Repairs are available only for products purchased directly from our website. If your item was purchased through a third party, please contact the seller directly.<\/p><ul data-start=\"3417\" data-end=\"3581\"><li class=\"\" data-start=\"3417\" data-end=\"3491\"><p class=\"\" data-start=\"3419\" data-end=\"3491\">Repair fees may apply depending on the damage and material availability.<\/p><\/li><li class=\"\" data-start=\"3492\" data-end=\"3581\"><p class=\"\" data-start=\"3494\" data-end=\"3581\">All repairs are handled by our in-house artisans to preserve quality and craftsmanship.<\/p><\/li><\/ul><blockquote data-start=\"3583\" data-end=\"3711\"><p class=\"\" data-start=\"3585\" data-end=\"3711\"><strong data-start=\"3585\" data-end=\"3629\">We offer free repairs for up to 6 months<\/strong> from the date of purchase, except in cases of misuse or non-manufacturing damage.<\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY At Shades of Pearl, customer satisfaction is our top priority. While we do&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2785","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/pages\/2785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/comments?post=2785"}],"version-history":[{"count":31,"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/pages\/2785\/revisions"}],"predecessor-version":[{"id":3654,"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/pages\/2785\/revisions\/3654"}],"wp:attachment":[{"href":"https:\/\/frank-bronze-otter.162-55-24-85.cpanel.site\/shadesofpearl\/wp-json\/wp\/v2\/media?parent=2785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}